Stray Dog™ is an independent web studio based in Austin, Texas, a Solid Space company. These terms cover your use of this website and how our service works. If we sign a separate agreement or statement of work with you, that document prevails over anything written here.
The site and its contents — text, design, imagery, and code — are ours or our clients', and are protected by copyright. You may not reproduce or reuse them without written permission. Don't probe, scrape, or disrupt the site or the client portal.
We design and build custom websites, then keep them: hosting, SSL, security, backups, a CMS for your own edits, and a monthly allowance of update requests — all covered by one monthly fee. The plans are The Block, The Range, and Commissioned; what each includes, and the monthly and annual prices, are listed on the pricing page; the plan you sign up for, at the price agreed when you sign up, is the deal that applies to you.
Update requests are handled on business days — Monday to Friday, Central time. The monthly allowance is four update credits per site. One credit covers one change we can complete in a sitting — edited copy, swapped photos, a menu update, or a new page while your plan has room for it. Larger work spends more than one credit: a single-page redesign is typically two, and we tell you the cost before we start. A full site redesign spends a whole month's credits, runs four to six weeks, and is available once per twelve-month term. Unused credits don't roll over. Outages and security issues sit outside your credit count and are handled at every tier.
Fees are billed monthly in advance, or annually where an annual price is agreed; annual plans are paid up front. Payments are processed by Stripe by card or US bank debit; we never see or store your card number. If a payment fails, we let you know straight away and Stripe retries. If it is still unpaid after seven business days the site is paused until the balance is settled, and it comes back the same day it is. If a price ever changes, we'll tell you in writing at least thirty days before it affects you — and never mid-term on an annual plan.
Fees already paid are not refundable, annual prepayments included. If you cancel part-way through a period, the service keeps running to the end of the period you've paid for rather than being refunded — on an annual plan, that means to the end of that year, with your updates and support unchanged throughout. The exception runs the other way: if we end the arrangement ourselves for any reason other than a serious breach of these terms, we refund the unused whole months of whatever you've prepaid.
Your domain is yours from day one — registered in your name, in your account, no exceptions. The site itself is yours at twelve months: stay past a year, and if you ever leave, it leaves with you — files, content, everything, documented and intact. Leaving earlier, you may buy the site out for the remaining balance of the first twelve months, and it's yours either way.
Client logins are provisioned per project and per person. You are responsible for keeping your credentials confidential and for activity under your account. Tell us immediately if you believe an account has been compromised.
You keep ownership of the content you give us — copy, photography, logos, product information — and you confirm you have the right to use it. We use it only to build and run your site.
Unless we agree otherwise in writing: we retain ownership of our working files, tooling, and pre-existing materials, and a licence to show the finished work in our portfolio once it is public. Ownership of the delivered site transfers as described above.
You can cancel with written notice; the service runs to the end of the period you've paid for, and fees already paid aren't refunded. We can end the arrangement with thirty days' written notice, or immediately if these terms are seriously breached; if we end it for any reason other than a serious breach, we refund the unused whole months you've prepaid. On exit we hand over your content and, where the ownership terms above are met, the site itself.
The site and service are provided as-is. We work carefully, but we make no warranty that they will be uninterrupted or error-free. To the maximum extent permitted by law, we are not liable for indirect or consequential losses, and our total liability under these terms is capped at the fees you paid us in the twelve months before the claim.
These terms are governed by the laws of the State of Texas, and disputes belong to the courts of Travis County, Texas.
Questions about these terms: use the contact form.
